Our Services
All our medical practitioners and specialists are well qualified and excel in their own area of specialization. The team of specialists specializes in various medical fields such as Cardiology, Diabetes & Metabolism, Gastroenterology & Hepatology, Paediatrics, Surgery, Obstetrics & Gynaecology, Neurology, Orthopaedics & Traumatology, and Otorhinolaryngology. As of today, this network consists of over 250 clinics and serving over 20,000 members. The locations of our network physicians and other healthcare service providers offer our members access to affordable quality health care in a convenient and timely fashion.
Our Clinics
Our affiliate clinics are all over the area in Hong Kong with most of them are located near the MTR routes. All medical practitioners are registered and monitored by Hong Kong Medical Council and related Authorities and to meet the rules and regulations of HKSAR. All medical practitioners who joined HPMSML to provide quality medical service to our members are required to have at least 5 years post-qualified experience and a clean record with Hong Kong Medical Council and related Authorities.
Our medical service is comprehensive. The range of services include: General Practices, Specialist Care, Physiotherapy Service, Physical Check-up, Laboratory Test and Work Injury Recovery Treatments.
Scope of Services
Dedicated Customer Service Hotline
A dedicated hotline will be set up for all members of HPMSML. Any queries relating to the Staff Medical Benefit Scheme, such as benefit checking, provider network, lost of membership card, emergency services as well as complaints can be referred to this hotline during our office hours.
Members may use e-mail to communicate with the Customer Services Department on any queries. Experienced Customer Service Officers will reply for all these e-mails within 24 hours during office hours.
Preventive Health Care Services
In order to provide high quality preventive care programme, HPMSML designed a series of comprehensive preventive care programmes to different target groups. We offer:
- Health Care Check-up Programme
- Immunization Programme
- Cancer Screening Programme
Customer Satisfaction Surveys
The purpose of the survey is to target on performances of HPMSML administrative supports to our members. The survey is conducted once yearly. All results are communicated to our providers and members for improvement.
On-site Health Talks
On-site health talk can be presented to members by a HPMSML medical providers.
